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Refund Policy

We want you to love your purchase from Chatly Store. If you are not satisfied, our Refund & Return Policy explains how to return items and request a refund.

1. Eligibility for Returns

  • You may request a return within [7–14 days] of receiving your order.

  • Items must be unused, unwashed, and in their original packaging with tags intact.

  • Certain items (e.g., custom-made, personalized, clearance, or hygiene-sensitive products like bedsheets once opened) may not be eligible.

2. Return Process

  1. Contact us at [your email/contact] with your order number and reason for return.

  2. Our team will confirm eligibility and provide return instructions.

  3. Ship the item back to us in secure packaging.

    • Return shipping costs are the customer’s responsibility unless the item was defective or wrong.

3. Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds will be processed within [X business days] to your original payment method.

  • Shipping charges (if any) are non-refundable.

4. Exchanges

  • We may replace items if they are defective or damaged.

  • For a different size, color, or product, please request an exchange (subject to availability).

5. Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within [48 hours] of delivery with photos.

  • We will arrange replacement or refund at no extra cost.

6. Non-Returnable Items

The following cannot be returned:

  • Custom or made-to-order products.

  • Gift cards, sale/clearance items.

  • Used, washed, or damaged products (not due to our error).

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